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At TREC Australia we have the capability to support the back office processing of all your customer needs.
Our back-office services help clients realize significant cost savings, going beyond telephone services to include a range of customer administration activities, including account maintenance, database management and plan switches. Our off-phone activities are designed to help our clients streamline their customer management needs, allowing them to focus on their core business.
We provide optimal workflow management through multi-skilling of agents and the use of sophisticated systems which manage back office work queues. All this ensures you benefit thanks to increased productivity, increased business intelligence and a reduced cost to serve.
Below is a list of our services related to our Back-Office service.
Our BPO processes optimize back office services, ensuring seamless operations that enhance productivity and drive business efficiency.
Our BPO processes for transcription services ensure accuracy and efficiency, transforming audio and video recordings into clear and accessible text documents.
Experienced and skilled staff are able to securely work in your database and manage reminders and billing follow ups. Reporting against payment dates will ensure you have visibility and that payment reminders are being actioned.
If you need to know more about your industry and keen to get feedback on your services. Talk to us about your next research or survey project.
Flexible and broad options can be provided for a range of data entry tasks. Often these tasks are the last ones a business focusses on. Let us priortise it for you.
Be it through advanced Workforce Management processes or as simple as sending alerts via email or sms we can tailor a solution that works.
Often completed on the client platforms our staff have broad experience on multiple platforms making ticket handling simple and cost effective.
Do you need a list of potential customers or just want to update a current one? We can provide a flexible cost effective solution by hour or by volume designed to suit your needs or budget.
We can offer specialised staff specifically to focus on processing credit returns or refunds. Staff hours are flexible and our IT team will assist to ensure data is handled securely.
We can custom build an option to handle Voicemail and either respond directly or sort Voicemail responses for re-direction based on any desired criteria?
Please complete the details and we will respond within 8 working hours.
If you experience any difficulty trying to submit your quote request, please contact us on the number below.
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