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TREC Australia provides outsourcing solutions across a wide range of industries, helping clients find, acquire and grow their customer base, develop loyal relationships and deliver superior customer service. Our experience spans;
Experience at working with Service Providers from Level 1 Technical Support right through to Business and Wholesale support handling fault enquiries and provisioning related requests. Our team can monitor faults raised on the client platform and then escalate tickets ensuring real time updates are provided to wholesalers and carriers.
TREC Australia provides a combination of Customer care functions both customer facing and back-office. We assist customers with accommodation bookings, check in as well during stay assistance by phone and email response. We also provide dedicated and prioritized support for corporate guests both before and during stay.
A leading Manufacturer of Water Systems selected TREC Australia as their partner to supply staff to assist with Order Processing related tasks. With an emphasis on accuracy and meeting deadlines this service expanded from beyond Australia to then extend to the UK operations.
We can provide staff and have experience in a variety of retail and consumer goods industries primarily within Back-Office functions. This includes Accounts Payable and Receivable, Order Processing and Refund and Return requests. Our teams are also able to assist with associated phone calls as required.
Healthcare is synonymous with The Philippines with many BPO workers having a health based education and work experiences. Our scope of work has included clinic level bookings and basic triage right through to Medical application support direct to Medical practices from setup to update and troubleshooting via email chat as well as inbound and outbound calling.
The Car Sharing industry has seen rapid growth and we have more than 8 years experience providing agents to handle Member Services. This includes sales, at car support and billing enquiries. We also provide specialist and experienced staff to assist with logistics, car damage and insurance as well as corporate management.
A proven track record in Debt Recovery Services, we can provide staff for both direct collections roles and back office administration including processing payment reports and email correspondence at both client and customer level. Specialist roles for Invoicing and IT report management are also within our capabilities to provide and support.
Staff tasks include monitoring a variety of After Hour alarm signals to ensure the safety of Team Members deployed to sites located Nationally. Tickets are raised and escalation paths followed. Levels can include check in via device however if no response can be escalated to Emergency Services in case of any serious potential issues.
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If you experience any difficulty trying to submit your quote request, please contact us on the number below.
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