Expertise

Industry-Leading BPO Expertise Driving Business Success

At TREC Australia, we redefine excellence through our unparalleled expertise in Business Process Outsourcing (BPO). With a deep understanding of diverse industries ranging from healthcare and finance to technology and retail, we are your trusted partner in optimizing operational efficiencies and driving sustainable growth. Our commitment to innovation and client-centric solutions ensures that each engagement is tailored to meet your unique challenges and goals.

Customer Service

Its at the core of what we do. Not just for your customers but for you, our trusted client. We listen, we act and we respond. We strive for continuous improvement.

Technical Support

Level 1 or 2 or even B2B - let us solve your Support Challenges. Did you know that most Filipino BPOs workers are degree qualified and may have worked on US or AUS base Tech Support Accounts?

Live Chat

We have current expertise for Live Chat on our Car Share and Property Management Accounts. Our Live Chat uses Intercom, Salesforce and CCAI but we have experience with many other leading platforms.

Customer Winback

Fast and Flexible. Most winback accounts are reacting to a change in business or a competitor's offer. We can provide staff ready to launch on to your programme.

Customer Activation

Sales and onboarding are a key strength for our teams. We know its not just about getting a sign up. Let us be your customer advocates.

Data Reporting

Many clients don’t see volumes or check Service Levels. We have a wealth of knowledge and experience to help you gain a greater insight into your business interactions.

Data Verification

Already have data and need it checked? We can verify online for you or even provide outbound verification if required.

Market Research / Survey

A range of tools can be supplied to assist with research and surveys. We already have sample surveys and templates ready to go.

List Development and Cleansing

Our experienced team can customise a list building programme for you. We can work to a rate per hour or record so you know the exact total cost.

Quality Assurance

All of our accounts undergo vigorous Quality Assurance using Zendesk QA - ask us for a demo to show you how it works.

Customer Retention

We understand the value of retaining customers. Our staff have long term goals and build relationships with those values in mind. Its how we treat our customers at every level.

Get in touch

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