Back Office Services
At TREC Australia we have the capability to support the back office processing of all your customer needs.
Our back-office services help clients realize significant cost savings, going beyond telephone services to include a range of customer administration activities, including account maintenance, database management and plan switches. Our off-phone activities are designed to help our clients streamline their customer management needs, allowing them to focus on their core business.
We provide optimal workflow management through multi-skilling of agents and the use of sophisticated systems which manage back office work queues. All this ensures you benefit thanks to increased productivity, increased business intelligence and a reduced cost to serve.
Services we offer
- Back Office Services
- Data entry
- Database build
- Transcription
- Monitoring Queues
- Credits, Returns and Refunds
- Billing and Reminders
- Ticket Boarding
- Voice mail
- Market research/survey