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TREC Australia
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Back Office Services

At TREC  Australia  we have the capability to support the back office processing of all your customer needs.

Our back-office services help clients realize significant cost savings, going beyond telephone services to include a range of customer administration activities, including account maintenance, database management and plan switches. Our off-phone activities are designed to help our clients streamline their customer management needs, allowing them to focus on their core business.

We provide optimal workflow management through multi-skilling of agents and the use of sophisticated systems which manage back office work queues. All this ensures you benefit thanks to increased productivity, increased business intelligence and a reduced cost to serve.

Services we offer

  • Back Office Services
  • Data entry
  • Database build
  • Transcription
  • Monitoring Queues
  • Credits, Returns and Refunds
  • Billing and Reminders
  • Ticket Boarding  
  • Voice mail
  • Market research/survey