Customer Care - Outbound
Our outbound programs have proven to be one of the most effective and affordable ways for increasing business by proactively reaching out to existing and potential new customers. We have continuously and successfully contributed to our clients' marketing and revenue generation initiatives.
A personal phone call is often the most effective way to maintain contact with customers. TREC Australia can handle your outbound telephone communications and offer a complete end-to-end communication service. We focus on understanding your requirements, and provide friendly, efficient and organised service to ensure you get the best possible results.
Our call centre is ideally suited to managing long-term campaigns as well as short-term contract-based requirements. Our campaign-specific, custom written applications ensure that individual client requirements are maintained throughout the life of any phone-based campaign.
Services we offer
- Database management
- Early stage debt collection
- Data verification
- Market research/survey
- List development and cleansing
- Customer satisfaction
- Customer activation
- Lead generation