Customer Care (Inbound)
Customer Relationship Management is a very important process in every company. We believe that customer loyalty is gained through trust and efficiency of service.
A positive customer experience starts with their interaction with a professional representative who will attend to their needs.
TREC Australia Inbound Solutions are built around client specific training that results in agents who are knowledgeable and confident to represent your company in the most efficient and professional manner.
TREC has been very successful in providing inbound customer service solutions which have helped our clients in attaining and maintaining customer loyalty.
We provide the full range of inbound channels from telephone to online chat. We provide detailed analysis and reporting of all customer telephone activity transactions.
Our Customer Service facilities can provide service 7 days a week, 24 hours a day.
Services we offer
- Customer service
- Customer technical support
- Live chat
- Order processing
- Product support
- Email management
- Customer retention
- Sales conversion